Articles

 Can I update my information while my order is being processed?

Unfortunately, your information cannot be updated while your order is being processed. You can...

 Do we offer SSL certifications ?

SSL Certificates are available to purchase from Suncoast Hosting through your my account area at...

 Do you support SFTP?

SFTP is activated if you have SSH access. If not, you need SSH access to be able to use SFTP.

 How can I find my client ID?

We currently do not have a Client ID system in place. We verify your account via other means.

 How can I find out what my plan includes?

Details of the Suncoast Hosting plans can be found at: www.suncoasthosting.com.au.

 How do I cancel my account ?

With Suncoast Hosting you can cancel your account at ANYTIME.The easiest way to do this is to...

 How do I pay an invoice ?

By accessing https://www.suncoasthosting.com.au/system/login and logging in with your...

 How do I pay with PayPal ?

When you are placing your order with Suncoast Hosting you are given the option to pay by Credit...

 How do I transfer my domain name from my old host to Suncoast Hosting?

Considering a domain name transfer to Suncoast Hosting from another host or registrar? Simply...

 How do I update my contact information ?

You can update your billing contact information in your billing account by visiting...

 How do I view my information in your system?

You can view all of your personal and billing information in the My Account Area located at...

 How do I view my invoices ?

You can view your invoices by logging into the My Account area located at...

 How do you log in to get Support & Billing?

You can log into the My Account area on the Suncoast Hosting website by visiting...

 How long do you keep my account details in your system?

We keep account details in our system for 30 days after a cancellation has taken place, but under...

 I'm trying to place an order and get an 'Charge declined' error message.

This message usually appears when you don't have enough funds to cover the cost of the invoice...

 I've lost my control panel/billing logins

If you have forgotten or lost your username or password you can have your hosting welcome email...

 If I cancel my account after the first 60 days can I get a refund your money back guarantee?

As we offer a 60 Day money back guarantee.  For further information on this please review the...

 If I cancel my account, can I reactivate it?

Your account can be reactivated by Suncoast Hosting if you cancel it. If you originally cancelled...

 Where are your Terms & Conditions located?

You can view our Terms & Conditions by clicking the link in the footer of our website...