Knowledgebase

Unfortunately, your information cannot be updated while your order is being processed....

Yes you do receive a Site Seal when you purchase an SSL Certificate.

Private SSL Certificates are available to purchase from Suncoast Hosting through your cPanel...

SFTP is activated if you have SSH access. If not, you need SSH access to be able to use SFTP.

Your client ID is listed on your invoice as the first half of your invoice number. It is also...

Details of the Suncoast Hosting plans can be found at: www.suncoasthosting.com.au

With Suncoast Hosting you can cancel your account at ANYTIME.The easiest way to do this is to...

You can pay an invoice by logging into  accounts@suncoasthosting.com.au using your billing...

When you are placing your order with Suncoast Hosting you are given the option to pay by credit...

If you are looking to transfer your domain name you currently have hosted or registered elsewhere...

You can update your billing contact information in your billing account at...

You can view all of your personal and billing information at your customer portal. Your login...

You can view your invoices by logging into your  customer portal using your...

You can log into your suncoasthosting.com.au billing account by going to Client Portal using your...

We keep account details in our system for 30 days after a cancellation has taken place, but under...

When you order a SSL we assign a static IP to your account. A static IP is required for...

This message usually appears when you don't have enough funds to cover the cost of the...

If you have forgotten or lost your username or password you can have your welcome email resent,...

As we offer an 60 Day money back guarantee.  For further information on this please review...

Your account can be reactivated by Suncoast Hosting if you cancel it. If you originally...

You can view our Terms & Conditions on the footer of our website suncoasthosting.com.au