Articles

 Are Suncoast Hosting mysql databases unicode compatible?

Yes, Suncoast Hosting mysql databases are unicode compatible.

 Can I add an auto responder to my emails?

An auto responder can be setup in cPanel to respond to any incoming emails with a message...

 Can I change my cPanel username?

Unfortunately our system does not allow a change of username as the system uses your current...

 Can I execute shell exec() function on PHP or it is prohibited?

Shell exec() is supported on Suncoast Hosting dedicated server plans but not currently on our...

 Can I have register globals turned on?

Suncoast Hosting does not recommend that you use register globals, however, they can turned on if...

 Can I set 'always populate raw post data' in the php.ini file?

By default, this feature is off. You can email support@suncoasthosting.com.au and request this...

 Can I set permissions to 777?

YES you can BUT it is not recommended to change your permissions to 777 as other users on the...

 Do I get a Site Seal when I purchase an SSL Certificate?

Yes you do receive a Site Seal when you purchase an SSL Certificate.

 Do I use localhost or remotemysqlhost for my mysql connection?

You can view whether your account is using localhost or remotemysql host in your cPanel account....

 Do shared servers have pear php installed?

All of Suncoast Hosting shared servers have pear PHP installed on them.

 Do we support ffmpeg?

Suncoast Hosting dedicated hosting plans allow any application to be installed including ffmpeg....

 Do you support .htpasswd?

All Suncoast Hosting plans support .htpasswd.

 Do you support Django?

Django is supported on Suncoast Hosting dedicated server hosting plans, but not currently on our...

 Do you support JSP?

Jsp is supported on Suncoast Hosting dedicated hosting plans, which allow any applications to be...

 Do you support Joomla!?

Yes we support Joomla! Infact we are listed on the Joomla Resources Directory as a Joomla Hosting...

 Do you support SFTP?

SFTP is activated if you have SSH access. If not, you need SSH access and to be able to use...

 Do you support SSI (server side include) on html pages?

Yes, Suncoast Hosting supports SSI (server side includes).

 Do you support Zend Optimizer?

Yes, Suncoast Hosting supports Zend Optimizer v3.3.0.

 Do you support scripting in Lisp?

Suncoast Hosting does not currently support scripting in Lisp. For further information please...

 Does Suncoast Hosting support Dolphin?

Suncoast Hosting dedicated hosting plans allow any application to be installed including dolphin....

 Error: register_globals is disabled in your PHP configuration

If you installed a new script and are getting the 500 error trying to load the page please see...

 For shared SSH access, is wget() command allowed?

Yes, wget() command is allowed for shared SSH access.

 How do I add another domain to my account?

You can add unlimited addon domains to your Suncoast Hosting account. Firstly please ensure that...

 How do I autoinstall applications such as Wordpress or phpBB?

All of Suncoast Hosting shared hosting plans and include a free utility called Fantastico or...

 How do I backup my site in cPanel?

It is important to have your own backup procedure in place to protect yourself from...

 How do I change my cPanel password?

You can change your cPanel password at anytime. - Login to your control panel...

 How do I change permissions on files and folders?

Login to your Control Panel at www.suncoasthosting.com.au/cpanel using your cPanel username and...

 How do I edit my website using the sitebuilder?

Suncoast Hosting uses RVsiteBuilder.RVsiteBuilder is  pretty easy to use and we reccommend that...

 How do I get my site to automatically go to my first page?

All your website's files and folders should be placed under the public_html directory...

 How do I login and use my email or webmail?

Working with Email Accounts=============================The following email will guide you in...

 How do I login to my domain's cPanel?

You can login to your cPanel by going to www.suncoasthosting.com.au/cpanel (Suncoast Hosting is...

 How do I password protect a folder?

Within your Suncoast Hosting control panel, you have the ability to password protect a folder...

 How do I read my web stats on Webalizer?

You can view your website's statistics through the Webalizer feature in cPanel. This can be found...

 How do I setup Cron jobs?

A cron job allows you to run a certain command at times set by the job such as deleting temporary...

 How do I transfer my existing website's content to Suncoast Hosting?

If you have been using cPanel with your previous host then you need to create a full backup of...

 How do you download raw access logs?

You can download raw access logs through your cPanel account. Login to your account at...

 How much is a dedicated IP?

You can order a Dedicated IP from your cPanel account at any point.Please contact...

 How to enable/disable Spam Assassin?

Spam Assassin is  used to filter out incoming email on a server side basis. The feature...

 I need to upload larger files, can you increase the PHP setting?

If you would like to increase the PHP setting please submit a ticket to the Suncoast...

 I ordered an SSL or static IP and now my site is down.

When you order an SSL we assign a static IP to your account. A static IP is required...

 I've lost my control panel/billing logins.

If you have forgotten or lost your username or password you can have your welcome email resent,...

 Is SSH available for windows?

No, SSH is not available for Windows.

 My content is in the wrong folder, how do I move the files to the correct location?

You would need to move your content to the public_html folder (for the main domain). You can move...

 Mysql database and user naming syntax

Since we run a shared hosting environment, we have to uniquely identify your usernames to your...

 Should I store a local copy of my website?

It is essential to keep a local copy of your website to protect it from any number of...

 What is HotLink Protection?

HotLink protection prevents other websites from directly linking to files on your website. Other...

 What is PHPSUEXEC?

When using the common PHP installation on a webserver, PHP runs as the user nobody and it doesn't...

 What is SSH?

Secure Shell (SSH), known as Secure Socket Shell, is a UNIX-based command interface and protocol...

 What is a Parked Domain?

A parked domain points a new domain name to the same directory that your primary...

 What is the maximum php upload file size on your servers?

The maximum php upload file size is 2 MB on our shared hosting...

 What is the path to public html in php?

The path to public html is: /home/your-cpanel-username/public_html

 What shopping cart programs do you have?

If you login to you cPanel account at www.suncoasthosting.com.au/cpanel and select...

 What version of Apache do you support?

Apache versions are updated frequently along with the update of controlpanel. Please login into...

 What version of Ruby on Rails do you support?

Suncoast Hosting supports version 2.2.8 of Ruby on Rails. The web program can be found in you...

 Where do I upload my files?

All files and folders should be uploaded to the public_html directory.The public_html folder can...

 Why do you restrict outgoing port access? Why do you charge for a dedicated IP?

We restrict outgoing port access as a result of the shared hosting environment. In this...