If I cancel my account, can I reactivate it?

Your account can be reactivated by Suncoast Hosting if you cancel it. If you originally cancelled within the first 30 days of service, we would re-charge your account for the amount that we refunded to you.

If you cancel after the first 30 days of service, we can reactivate your account for you. Reactivations can take up to 24 hours to complete.

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Do you support SFTP?

SFTP is activated if you have SSH access. If not, you need SSH access to be able to& ;use SFTP.

Can I update my information while my order is being processed?

Unfortunately, your information cannot be updated while your order is being processed. You can...

Do we offer SSL certifications ?

SSL Certificates are available to purchase from Suncoast Hosting through your my account area at...

How can I find my client ID?

We currently do not have a Client ID system in place. We verify your account via other means.

How can I find out what my plan includes?

Details of the Suncoast Hosting plans can be found at: www.suncoasthosting.com.au.